Comments on: Is Comcast Heckling Justified?

By: abelniak

abelniak — Thu, 12 Nov 2009 10:02:36 +0000

I think you're fully justified, and for several reasons… First, you legitimately complained using a medium that has worked in the past, and one that they themselves even trumpet. Second, you received a pretty dismissive response (“dont trust them, they're just contractors” – uh, who cares?) IMO, as longas yoy keep the complaint and on-point, you're fine. This is a new medium, it isn't a fad, and companies like Comcast can't ignore it.

By: BigPigVT

BigPigVT — Fri, 06 Nov 2009 13:02:39 +0000

I think using social media is a legitimate avenue to call out poor performing businesses. Especially true if it ends up getting you results (my experience with organizations other than Comcast).

The risk is if complaining about a particular business or industry becomes the primary topic of your online presence it becomes your brand.

By: JoeMescher

JoeMescher — Fri, 06 Nov 2009 11:43:25 +0000

Right on. No cable from DirecTV, and I don't want to switch, but damn is it tempting!

By: Lara Dickson

Lara Dickson — Fri, 06 Nov 2009 10:58:15 +0000

I've had the NBC freeze-up situation as well, but luckily it was not during a Michigan game I'm surprised you were passed around like a football and not given an ETA on Comcast finding out what the issue is and getting back to you. Obviously this is a regional problem so a) they should already know about it and b) have a valid reason and compensation plan to sooth the inevitable ruffled feathers. Especially to quell bad pr on the public Twitter timeline.

Hard to dump them tho in lieu of DirectTV – I don't think DTV offers internet.