http://www.socialmediacommando.com/facebook/i-hate-directv-a-lesson-in-customer-service-and-branding Actionable Strategies for Social Businesses Mon, 12 Dec 2011 19:19:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.socialmediacommando.com/facebook/i-hate-directv-a-lesson-in-customer-service-and-branding/comment-page-1#comment-1884 Cooper McCullough Tue, 08 Feb 2011 14:26:15 +0000 http://www.socialmediacommando.com/?p=5228#comment-1884 Every time I call DirecTV I get a differetnperson wth yet a different answer, and all they say is "Sorry Maam" - not acceptable! Every time I call DirecTV I get a differetnperson wth yet a different answer, and all they say is “Sorry Maam” – not acceptable!

]]> http://www.socialmediacommando.com/facebook/i-hate-directv-a-lesson-in-customer-service-and-branding/comment-page-1#comment-1781 Zach Fri, 07 Jan 2011 21:21:47 +0000 http://www.socialmediacommando.com/?p=5228#comment-1781 Hey this is Zach. Nice Article. Before I share my this next statement I just have to tell you that I am a DISH employee and customer. "DIRECTV stands out for providing the worst customer service and some of the most deceptive advertising of any company we've seen in this field so far."-Washington State Attorney General Rob McKenna. Just thought that you would enjoy that. Hey this is Zach. Nice Article. Before I share my this next statement I just have to tell you that I am a DISH employee and customer. “DIRECTV stands out for providing the worst customer service and some of the most deceptive advertising of any company we’ve seen in this field so far.”-Washington State Attorney General Rob McKenna. Just thought that you would enjoy that.

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